REFUND POLICY
You can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size/color/item.
In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We do not offer a free returns service. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
If you wish to return goods for exchange or refunds, you can either send the goods back using their original packaging with a courier of your choice. Please understand that we cannot accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier, we can be reached on support@fireoxsports.qa). We cannot be held responsible for items lost or delayed in transit on the way back to us.
I have been refunded the incorrect amount?
We are very sorry if we have made a mistake on your refund. Please get in touch with us at support@fireoxsports.qa and we will try and sort it out for you as soon as possible. The following may affect the amount you have been refunded:
The delivery charge, which would only be refunded if the goods are faulty.
Any discounts that were applied at the time of sale, which may not now be applicable.
We may have refunded you less returns costs. If you have refused the delivery of your parcel, or not contacted the courier/mail service after they have attempted to deliver to you, you are then liable for the return charges made by the courier to have it returned back to us. This amount varies depending on where the parcel is returned from and its size.
I returned an item and it was incorrectly refunded or replaced
We are really sorry if we made a mistake when processing your request.
If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted due to stock availability and could not reach you for an alternative decision on what you would prefer. In this instance we would automatically issue you with a refund, so you have the choice to purchase whatever goods you want instead.
If you were expecting a refund and we sent you replacement goods, Please get in touch with our customer service team at support@fireoxsports.qa and we will resolve the problem as conveniently as possible for you.
What happens if there is a fault with a product?
As an online business, we aim to provide a Returns service that is totally hassle-free for you.
If you find a fault has occurred with a product please return the item in a clean and dry condition.
Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explain the reason for return along with the outcome you would like (Replacement, Exchange or Refund). We endeavor to deal with returns within 3 – 5 working days, however this may extend at busy times of the year. Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier, we can be reached on support@fireoxsports.qa). We cannot be held responsible for items lost or delayed in transit on the way back to us.
Can personalized items be exchanged?
All personalized product cannot be exchanged so please ensure to order the correct size when purchasing.
If however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected, and we will be pleased to offer a refund or exchange according to your wishes, as is normal procedure.
How do I return a product if I’m not happy with it?
If you find that the product is unsuitable please return it in it’s original condition unused with all packaging and tags intact within 30 days of receipt for either refund or exchange. We do not offer a free returns service.
Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier, we can be reached on support@fireoxsports.qa). We cannot be held responsible for items lost or delayed in transit on the way back to us.
Have you received my returned goods?
As soon as your return has been processed by our warehouse, we’ll email you to let you know, if you have requested a refund then this will have been processed at this point.
If you have not received notification that we are processing the return firstly track the parcel with the courier you sent it with to confirm it’s reached us, if it hasn’t they will investigate for you. If it is confirmed at FIREOX please contact our Customer Service team straight away by writing to us at support@fireoxports.qa and we’ll resolve the matter quickly.
Warranty
Willow and cane are natural materials used by FIREOX in accordance with the laws of the game, these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. FIREOX Cricket Bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by poor quality balls, mistimed shots, Yorkers, tapping and normal wear and tear.
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you, the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations. Please click here to read more on taking care of your bat.
If you are making a warranty claim and you wish to send your bat back to us please write to us at support@fireoxsports.qa and a member of our customer support team shall get in touch.
My return was processed but I wasn’t refunded my delivery charge?
If goods are returned as unsuitable or for exchange of size, we will not refund either your returns cost or the original postage charge. If an item is faulty or we sent the wrong item to you then we will cover cost of return.
