Our delivery options are carrier dependent. We have shipping partners in 50+ Countries. who have standard and express delivery options. Not all options will be able to you. Which options are available, depend on where you are in the world, where you are having your order delivered to and the total weight of the order.

We do not accept orders by fax/email, due to the obvious security issues with supplying personal details in this manner. We will certainly accept initial inquiries this way, but the final ordering must be processed on our secure website.

As soon as your order is dispatched from our Warehouse, you will be sent an automatic email to confirm that it’s on its way, the approximate time frame of delivery should also be confirmed. If your order has been sent on a tracked service you will have the reference details and a link the courier website where process can be tracked, you may not get any tracking information on the courier’ website until the following working day after dispatch. Please note: Collections from the FIREOX SPORTS warehouses are Mon – Fri, if you parcel is marked as dispatched after 6pm or on Saturday or Sunday it will be collected on the next working day. From the next working day after that you will be able to track it on the courier’ website.

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to us by recorded delivery and covering letter detailing what happened. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund (please include the receipt for postage in the parcel).

All personalized product cannot be exchanged so please ensure to order the correct size when purchasing. If you wish to cancel an order for a personalized product, please contact our customer service team quickly by emailing us at support@fireoxsports.com so that we can check if this is possible. If however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected, and we will be pleased to offer a refund or exchange according to your wishes, as is normal procedure.

While every effort is made to ensure that products, prices, colors are correct at the time of printing the Catalogues, we cannot be held responsible for any errors or product changes. Please contact our customer service team by emailing us at support@fireoxsports.com if you are unhappy with what you have received, and we’ll do our best to rectify the problem quickly and fairly.

If the outer packaging of your parcel is open or damaged we suggest you check all items are present and correct before signing for the parcel. If there are any problems with items missing or damaged REFUSE DELIVERY, contact us immediately and we will make all the arrangements for a replacement.

In the unlikely event that goods are faulty upon receipt, please contact our customer service by writing to us at support@fireoxsports.com as soon as possible so we can resolve the matter. We will endeavor to make the process of replacement as convenient as possible.

If you find that the product is unsuitable please return it in it’s original condition unused with all packaging and tags intact within 30 days of receipt for either refund or exchange. We do not offer a free returns service. Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier, we can be reached on support@fireoxsports.com We cannot be held responsible for items lost or delayed in transit on the way back to us.

We are really sorry if we made a mistake when processing your request. If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted due to stock availability and could not reach you for an alternative decision on what you would prefer. In this instance we would automatically issue you with a refund, so you have the choice to purchase whatever goods you want instead. If you were expecting a refund and we sent you replacement goods, Please get in touch with our customer service team at support@fireoxsports.com and we will resolve the problem as conveniently as possible for you.

STANDARD DELIVERY - $10 USD

Delivery may take 7-10 Working Days

Free Standard Delivery available for orders above $100 USD

EXPRESS DELIVERY - $25 USD

Estimated delivery 4-6 Working Days

Free Express Delivery available for orders above $200 USD