Refund policy

You can request a refund within 7 days of receipt, but only if there is a valid reason such as a damaged article being shipped or an incorrect item sent. In such cases, you may receive a refund for that item or exchange it for a different size/color/item.

In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We do not offer a free returns service. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

If you wish to return goods for exchange or refunds, you can either send the goods back using their original packaging with a courier of your choice. Please understand that we cannot accept CODs or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.

Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier, we can be reached on support@fireoxsports.com
). We cannot be held responsible for items lost or delayed in transit on the way back to us.